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Who should attend – Managers, Team Leaders, Supervisors and anyone who has people reporting to them.
The Trainer (Drs. Bambang Toto Udjiantoro MM, Psi) is a Leadership Development specialist. He has both practical Managerial experience and extensive experience designing and delivering People Management training courses.
Course Outline:
| What is People Management Management? | ||||||||||||||
| The Role of a People Manager, objectives & success in the role | ||||||||||||||
| The goals with each Report / Team Member | ||||||||||||||
| Motivation – What motivates people to perform well? | ||||||||||||||
| Effective Communication Skills – core skills | ||||||||||||||
| How to use Leader Behaviour Effectively – self- awareness; Outcome Thinking | ||||||||||||||
| How to build & position the right relationshp – how to build mutual respect; how to win respect | ||||||||||||||
| Working One-to-one to manage Team Members and improve performance | ||||||||||||||
| How to conduct a one-to-one – how to plan & structure the session; how to carry out the one-to-one effectively | ||||||||||||||
| How to engage and gain committment – coaching questions, giving feedback, effective goal setting & motivating to improve | ||||||||||||||
| How to use goals, targets and metrics as motivators | ||||||||||||||
| How to Delegate effectively – 4 Steps to Developing each Report towards delegation; parameters of delegating | ||||||||||||||
| How to plan what to improve for each Team Member, generating a development plan | ||||||||||||||
| Role-play one-to-one sessions in near real situations | ||||||||||||||
| How to managee difficult people or challenging situations | ||||||||||||||
| Organising & structuring People & Performance Management – Prioritising; Planning; Tracking and recording | ||||||||||||||

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